FQAs

Q: How long is the production cycle of the product?
A: The production cycle of different products varies. All customized works will be completed within 2-30 working days.

Q: Why do some products take longer?
A: Products that take longer are all made by handmade ancient craftsmanship. Taking felt sculptures as an example, each work needs to go through five core processes:
1. Wool selection → 2. Three-dimensional shaping → 3. Wet felt shaping → 4. Detailed finishing → 5. Solid maintenance
All orders are strictly made in the order of receipt to ensure consistent quality.

Q: How can I achieve my own customization?
A: On the purchase page of our customizable products, we will set up options for uploading photos and text. You only need to upload pictures of your pet and the text content you want to customize.

Q: What should I do if I want to modify the customized content after uploading?
A: After you upload your customized content, you can contact our customer service in time before 0:00 on the day of purchase and make sure that our customer service responds to you. Etc/GMT+8 (UTC-8) is based on this time zone. If after this, we will no longer accept changes and will follow the customization content you uploaded for the first time.

Q: How similar is the finished product?
A: We will carefully restore the pet's features, but there may be natural differences in handmade production. Based on the quality of the photo and the shooting angle, it can usually reach 85-95% similarity.