Shipping & Delivery

1. Order processing time

Weekday orders will enter the processing process within 24 hours

Customized product production cycle:
2-30 working days

Peak/holiday periods may be extended by 3-7 working days

2. Delivery options

Delivery method Estimated time Traceability Applicable orders
Standard delivery 10-20 days ✔️ All orders
Express delivery 5-12 days ✔️ Orders above $75 are preferred
Free delivery 15-30 days ✖️ Orders below $50 are optional

3. Logistics tracking

The tracking number will be sent by email after shipment

Tracking responsibility notice:
✓ International items need to follow up customs clearance by themselves
✓ Failure to handle in time may result in the return of the package
✓ Returned packages are subject to a $15 re-shipping fee

4. Duties and customs clearance

All international orders may generate:
✧ Import duties
✧ Value-added tax
✧ Customs handling fee

The fee is borne in full by the recipient

It is recommended to check the customs policy of the destination country in advance

5. Notes on signing for the package

Please inspect the goods on the spot and take an unboxing video

If the outer packaging is damaged, you can refuse to sign

Problematic products must be submitted within 7 days:

✓ Complete unboxing video

✓ More than 3 close-ups of the problematic parts

6. Special instructions

Customized products do not accept cash on delivery

Address error correction must be submitted 6 hours before delivery

Pet-safe packaging: Use odorless cushioning material

7. Undeliverable processing

After 2 failed delivery, the package will be temporarily stored in the local post office

If it is not collected for more than 14 days, it will be automatically returned

You can choose to return the package:

✧ Pay $15 for re-shipping
✧ Apply for a refund (minus 30% shipping fee)

Warm reminder
To protect your rights, we recommend:

For high-value orders, choose trackable delivery

Learn the import regulations of the destination country in advance

Save the unboxing video for at least 30 days

This policy was updated in March 2025. If you have any questions, please contact: artfurever.org@gmail.com

(All time estimates are based on working days, excluding customs clearance delays and force majeure factors)