Shipping Policy

1. Delivery time description

Standard delivery time: 7-20 working days

Express delivery time: 5-12 working days

Customized products require additional production time (see product page description for details)

2. Delivery delay description

In rare cases (such as customs inspection, bad weather, holidays, etc.), delivery delays may occur. If your package exceeds the estimated delivery time:

Free shipping: You can apply for a refund after 60 days

Tracking delivery: Please contact customer service to inquire about the logistics status

3. Return and exchange freight policy

Return freight is borne by the customer (freight is non-refundable)

Return freight will be deducted from the refund amount

Exceptions:
✓ Returns and exchanges due to product quality problems
✓ Wrong products/missing products
✓ Damage caused during transportation

4. Exchange time limit description

The exchange processing time is about 14 working days, and the specific time limit depends on the destination:

Domestic exchange: 7-10 working days

International exchange: 15-30 working days

5. Important tips

All times are working days (excluding weekends and holidays)

International orders may incur customs duties/taxes (borne by the recipient)

It is recommended to keep the unboxing video as a return and exchange certificate

6. Contact information

If you have any logistics issues, please contact:
support@artfurever.com

This policy was last updated in March 2025. We reserve the right to adjust our policies based on actual circumstances, and any adjustments will be announced on our official website.