Return Policy

Our Returns Promise We understand that you may need to make adjustments to your order. Due to the special nature of handmade custom products, we have formulated the following policies to ensure fair trade:

1. Return time window

Standard products: You can apply for return within 45 days after receiving the product

Customized products: Due to the personalized production characteristics, returns without quality problems are not accepted

2. Return eligibility conditions

The situations in which returns are accepted include:
✓ The product is damaged during transportation
✓ The wrong product is received
✓ The product has manufacturing defects

The situations in which returns are not accepted include:
✗ Customized products have no quality problems
✗ Wrong orders caused by customers
✗ The product has been used or the packaging is incomplete

3. Return process

Please follow the steps below:
① Contact customer service email: artfurever.org@gmail.com
② Provide order number and clear photos/videos of the problem product
③ After receiving the return authorization, send the product back to the designated address

4. Refund processing

After the return product is accepted, the refund will be completed within 14 working days

The refund will be returned to the payment account by the original route

The credit card refund arrival time depends on the processing speed of the issuing bank

5. Special terms for customized products

All personalized customized products:

After the design draft is confirmed, it will enter the production stage and cannot be cancelled

Only returns due to production errors or serious quality problems are accepted

Design modification requests must be made within 24 hours after the order is placed

6. Order modification and cancellation

A 30% cancellation fee will be charged for order cancellation

Orders that have entered the production or delivery process cannot be cancelled

Address changes must be made 24 hours before delivery

Warm Tips
We recommend:

Take an unboxing video as a proof when signing for it

For high-value products, choose a traceable delivery method

Carefully check the design confirmation draft of customized products

This policy was last updated in March 2025. We reserve the right to adjust the policy according to actual conditions, and the adjustment will be announced on the official website.

If you have any questions, please feel free to contact: artfurever.org@gmail.com